Shipping Policy
Order Processing
Please allow 1-3 business days for your order to be processed.
We process and pack orders daily; however, shipping is only available on business days.
A confirmation email will be sent immediately after your purchase.
(If you do not receive an email, it may be due to an incorrect email address. Please contact us immediately to update your details.)
A dispatch email will follow within 1-3 days after placing your order, confirming that your order is on its way.
Orders are generally shipped within 1-2 business days via Australia Post.
Important: We process and pack orders immediately therefore we cannot cancel, return or exchange orders due to changes in stock levels and immediate dispatch of orders.
**Please ensure all details are correct and the item you order are correct before placing your order.**
Orders placed are final.
Domestic Shipping Rates and Estimates
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Flat Rate Standard Shipping:
We offer a flat shipping rate of $12 to all destinations within Australia.
Standard Shipping: Delivered via Australia Post, standard shipping takes 2-7 business days within Australia.
- Flat Rate Expressing Shipping:
We offer a flat shipping rate of $17 to all destinations within Australia.
Express Shipping: Delivered via Australia Post, express shipping takes 1-3 business days within Australia.
International Shipping Shipping Rates and Estimates
We offer international shipping to the following countries:
Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United Arab Emirates, United States.
Flat Rate Shipping: A flat rate fee of $24 (AUD) applies for all international orders.
International orders are shipped from Australia and are dependent / estimated on delivery.
We ship internationally using EMS.
If you would prefer a different carrier, please leave a note at checkout or email us after placing your order. Additional fees will apply for changes in courier services.
IMPORTANT NOTE: Import Duties and Taxes
Your international order may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches your destination country. Complete Comfortable Company is not responsible for these charges. These fees are the customer’s responsibility.
Any other charges—even if the shipment is refused upon delivery. If your order requires additional fees, they must be paid for your package to clear customs.
For any questions or further assistance, please contact us at INFO@COMPLETECOMFORTABLECOMPANY.COM
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™